pg699 Q&A Centre

pg699 has four VIP tiers in total. The Bronze tier offers up to 0.2% weekly cashback. Silver increases that to 0.4%, Gold to 0.6%, and the highest Platinum tier can earn up to 0.8% weekly cashback. Cashback for every tier is calculated automatically at the end of each week and credited to your account.

The more regularly you play and stay active on pg699, the faster you can move up to a higher tier. Increasing your deposits and betting activity lets the system automatically track your progress. Once you hit a specific milestone, you will be notified of your tier upgrade. Contact the support team for more details.

Yes, weekly cashback on pg699 is credited to your account automatically. At the end of each week, your cashback is calculated based on your total net loss for that week, according to your tier. No separate application is needed. However, there may be a minimum threshold — the support team can give you the exact details.

Platinum is pg699's highest VIP tier. In addition to up to 0.8% weekly cashback, this level comes with priority customer service, faster withdrawal processing, and access to exclusive offers. Platinum players are among pg699's most valued members and receive dedicated personal support.

Cashback is generally added to your main balance, which you can use to keep playing. Specific withdrawal conditions may apply. The minimum withdrawal amount is ৳1,000, and processing typically takes between 15 minutes and 2 hours. Speak with our support team on live chat for the exact terms.

Yes, pg699 offers live in-play betting. Odds update in real time as the match progresses, so you can place bets based on how things are unfolding. For example, during an innings you can bet on how many runs will be scored in the next over or whether a wicket will fall — these are among the most popular in-play markets.

In an accumulator (or parlay) bet, you combine multiple selections into a single bet. The odds for each selection are multiplied together, so if all selections are correct the payout is much larger. However, if even one selection is wrong, the entire bet loses. For example, if you bet on the outcomes of three separate matches, all three must be correct for you to win.

If a match ends with no result or is cancelled due to rain or any other reason, the bet is generally voided and your stake is refunded. If a result is determined by the Duckworth-Lewis method, the bet is settled based on that result. The exact rules are set out in pg699's terms and conditions.

On pg699, the most popular markets are match winner, toss winner, total runs, top run scorer, and top wicket taker. Over/under run markets and the market for the score at which the first wicket falls also attract a large number of players.

Yes. Whether it is BPL, IPL, the T20 World Cup, or any international match, the same betting interface is used throughout. For example, in an international match such as Bangladesh vs India, you can participate in every market from match winner to over runs, exactly as you would for a BPL match.

When you open an account on pg699 for the first time, you receive a 100% bonus on your first deposit, up to a maximum of ৳5,000. So if you deposit ৳1,000, you get an extra ৳1,000 in bonus funds and start with ৳2,000 in total. If you deposit ৳12,000 or more, you receive the maximum ৳5,000 bonus, giving you ৳17,000 in total. The bonus is credited automatically — no separate code is needed.

On pg699, the wagering requirement applies only to the bonus amount, not to the deposit. For example: if you deposit ৳1,000 and receive a ৳1,000 bonus, you need to wager 15 times the bonus amount — that is ৳15,000 — before you can withdraw any winnings from the bonus. Your original deposit is not subject to this requirement.

No. The welcome bonus applies only once per player — at the time of the first deposit. If someone tries to claim the bonus by creating multiple accounts, it will be considered a violation of the rules and the accounts may be suspended. Play fairly and stick to one account.

It may be possible to cancel the bonus, but doing so will also cancel any winnings earned from it. This decision must be made before you withdraw, while the bonus is still active. Contact pg699's support team via live chat for the specific steps to follow.

Slot games generally contribute 100% toward the wagering requirement. Live casino and table games may contribute partially, and in some cases not at all. Cricket and sports bets may contribute under separate conditions. Ask the support team to find out exactly how much a specific game contributes.

The only official address for pg699 is pg699.mom. Any domain other than this is fake. Stay alert: check the address bar in your browser for the padlock icon and the correct URL. Do not log in from unfamiliar links, and verify any link you receive on Facebook or WhatsApp before clicking. If in doubt, type the address directly into your browser.

Never. No pg699 representative, including the support team, will ever ask for your OTP, bKash PIN, Nagad PIN, Rocket PIN, or account password. If anyone asks for this information, they are a fraudster. Disconnect immediately and report it to our support team.

Act quickly. First, log in from a different device or network and change your password. Then immediately notify pg699's live chat support — the team is available 24/7 and will help secure your account promptly. You can also send an email to [email protected].

Yes. pg699 uses SSL (Secure Socket Layer) encryption to protect all data. Your personal information, payment details, and transaction history are transmitted through encrypted channels. In line with our privacy policy, your information is not sold to third parties.

Create a password of at least 12 characters that mixes uppercase and lowercase letters, numbers, and special characters (!, @, # etc.). Do not use your own name, date of birth, or simple words. Keep a separate, unique password for pg699 that you do not use on any other site. Using a password manager is an even better approach.

pg699 currently supports four payment methods for deposits: bKash, Nagad, Rocket, and Upay. These are Bangladesh's most widely used mobile financial services. The minimum deposit amount is the same across all methods — ৳200.

Log in to pg699, go to the Deposit section, and select bKash. Following the instructions shown, send money from your bKash app to the designated bKash number. Once the transaction is complete, copy the transaction ID, paste it into the deposit form, and submit. Your balance is usually updated within a few minutes.

The minimum deposit on pg699 is ৳200 across all methods. Whether you use bKash, Nagad, Rocket, or Upay, you must deposit at least ৳200. Deposits below this amount will not be processed.

First, wait 10–15 minutes, as occasional network delays can cause a slight lag. If your balance still has not been updated after that, contact pg699's live chat support with your transaction ID and amount. The support team is available 24/7 and will resolve the issue quickly.

pg699 itself does not deduct any additional charges on deposits. However, your mobile banking service provider (such as bKash or Nagad) may apply their own service charges according to their own policies. It is worth checking the applicable charges in the relevant app before making a deposit.