pg699's Privacy Policy
Your personal information is very important to us. This policy describes how pg699 collects, stores, and ensures the protection of your information.
This privacy policy ("Policy") governs the relationship between pg699 ("we", "us") and its users ("you", "your"). When you use pg699's website, services, or platform, you are considered to have agreed to the terms of this policy.
pg699 is a safe and trusted online casino and cricket betting platform for Bangladeshi players. Protecting your privacy is one of our highest priorities. We use industry-standard SSL encryption technology to keep all your information secure.
1. Information Collection — What We Collect
We collect various types of information when you create an account and use services on pg699. The types of information are detailed below.
1.1 Registration and Identity Information
When you create an account on pg699, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number (Bangladeshi number)
- Email address
- Username and password
- National ID or other identity verification details (when required)
1.2 Financial Information
We store relevant payment information to process transactions. pg699 handles transactions only through bKash, Nagad, Rocket, and Upay. We securely record your mobile banking account number and transaction ID, but full PINs or passwords are never stored.
1.3 Technical and Usage Information
When you use our platform, some information is collected automatically:
- IP address and device type
- Browser type and version
- Logs of your activity on the platform (login times, game sessions, etc.)
- Cookie and session data
- Referral source (where you came from)
1.4 Communication Information
When you contact our support team via live chat or email, we may store those conversations and information. This is used to improve service quality and for future assistance.
2. How Your Information Is Used
pg699 uses the information collected from you only for lawful and specific purposes. We never use your information unnecessarily or for unauthorized purposes.
2.1 Service Delivery and Operations
- Account creation, verification, and management
- Processing deposit and withdrawal transactions
- Keeping gaming and betting services active
- Managing bonuses and promotional offers
2.2 Security and Fraud Prevention
- Ensuring account security
- Detecting and preventing unauthorized access
- Monitoring fraudulent activity
- Verification related to anti-money laundering (AML)
2.3 Customer Service and Communication
- Managing 24/7 live chat and email support
- Sending important service-related notifications
- Providing account-related updates
2.4 Service Improvement
- Diagnosing and resolving technical issues on the platform
- Analysis to improve user experience
- Research for developing new games and features
3. Sharing Information with Third Parties
pg699 shares your information with third parties only in limited and necessary circumstances. Those circumstances are clearly outlined below.
3.1 Payment Processing
To complete your financial transactions, we exchange the necessary information with bKash, Nagad, Rocket, and Upay. This information is used solely for transaction verification.
3.2 Game Providers
Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, and Microgaming supply games on our platform. Game session data may be shared with them for technical reasons, but personally identifiable information is not.
3.3 Legal Obligations
We may be legally required to provide information in response to a court order or a lawful request from authorities. In such cases, we will always comply with applicable law.
3.4 Technology Service Providers
We use trusted technology partners for the technical operation of the site (such as server hosting and cybersecurity). These partners operate under strict confidentiality agreements and are given access to information only for specific tasks.
4. Cookies and Tracking Technologies
pg699 uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform.
4.1 Types of Cookies
- Essential cookies: Required to keep the platform running; without them the site will not function properly.
- Functional cookies: To remember your preferences and settings.
- Analytics cookies: Collect anonymous statistics to understand how the platform is used.
- Security cookies: For fraud detection and account protection.
4.2 Cookie Controls
You can accept or reject cookies in your browser settings. Please note that disabling essential cookies may prevent some pg699 services from working properly.
5. Data Security Measures
pg699 has adopted industry-standard technical and organizational measures to protect your information. We believe a secure platform is the foundation of a trustworthy service.
5.1 Technical Security
- SSL encryption: All data transfers are secured with TLS/SSL encryption.
- Data encryption: Stored sensitive information is kept in encrypted form.
- Firewall: Advanced firewall systems to prevent unauthorized access.
- Secure servers: Data is stored in secure data centers.
5.2 Organizational Security
- Only authorized staff can access your information.
- All staff have received training on privacy and data protection.
- Regular security assessments and audits are conducted.
- A rapid response plan is in place in the event of a data breach.
6. Data Retention Period
pg699 retains your information only for as long as necessary. The retention period is determined based on the type of information, service requirements, and legal obligations.
6.1 Account Information
Account-related information is retained for as long as your account is active. Even after an account is closed, some information may be kept for a specific period to meet financial regulatory requirements and legal obligations.
6.2 Transaction Information
Financial transaction records are retained in accordance with legal and regulatory requirements. These records also serve for dispute resolution and audits.
6.3 Communication Information
Support-related conversations are retained for a reasonable period to ensure service quality and for future assistance needs.
7. Your Data Rights
pg699 respects your rights over your personal information. Your main rights are described below.
7.1 Right to Access Information
You may request to view the information we hold about you. We will provide it within a reasonable time after verifying your identity.
7.2 Right to Correct Information
If any of your stored information is incorrect, you may request a correction. Keeping your information accurate is also important for the security of your account.
7.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, we may be required by law to retain some information.
7.4 Right to Object to Processing
You may object to the processing of your information for specific purposes (such as marketing communications). When we receive your objection, we will consider it appropriately.
8. Protection of Minors
pg699 is a service for persons aged 21 and above only. Under no circumstances do we knowingly collect information from or provide services to minors.
Age verification is a mandatory step in the account registration process. If we discover that a minor is using an account, that account will be closed immediately and all related information will be securely deleted.
If you believe a minor is using our platform, please notify our support team right away.
9. Changes to the Privacy Policy
pg699 may update this privacy policy from time to time. Revisions may be needed due to service improvements, adoption of new technology, or changes in law.
9.1 Notifying You of Changes
If there are any significant changes to the policy, we will send a notification to your registered mobile number or email, or we will clearly announce it on the platform. If you continue using the platform after the changes, you are considered to have accepted the new policy.
9.2 Previous Versions
If you would like to view a previous version of the policy, please request it from our support. We retain previous versions for a reasonable period.
10. Contact Us
If you have any questions, comments, or requests regarding this privacy policy, our support team is always ready to help. pg699 provides service in Bengali and English 24 hours a day, 7 days a week.
We take any complaints regarding your privacy and data protection seriously. Our goal is to ensure your issue is resolved within a reasonable time.